Need help with ArcheCrypto, or want to tell us something? Write to us at admin@archecrypto.com.
What to include
- The device and system you use, for example Windows 11 or an Android phone.
- The app version. It is shown under About, on the Preferences screen.
- What you were doing, and what happened instead of what you expected.
- A screenshot, if you can take one.
Keep your secrets secret
Never send us your recovery phrase or your wallet password. We will never ask for them, by email or anywhere else. Anyone who asks is trying to steal from you.
We cannot recover a lost recovery phrase or password. They exist only on your device.
Common questions
Is the money in the app real?
No. The app runs on paper money, which is a practice balance with no value. The wallet uses test networks, whose coins have no value either.
Can I download the app?
Not yet. The app is in development and public downloads are not open.
Do you offer live trading?
No. ArcheCrypto does not offer live trading and does not accept customer funds. If a real-money service is ever offered, it will be run by a licensed company, under its own terms, and only where the law allows it.
Where can I read about the risks?
In the risk disclosure. The privacy policy and the terms of use are also on this site.
Reporting a security problem
If you believe you have found a security problem in the website or the app, write to admin@archecrypto.com with the details. Please give us a chance to fix it before you make it public.